Privacy Policy

Introduction

EJW LLC ("EJW," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at ejwllc.com, our product portal at voice.ejwllc.com, and any related services, applications, or tools (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide when you interact with our Services, including:

• Waitlist signups: Your name, email address, company name (optional), intended use case (optional), and interest level.
• Account registration: Your name, email address, and password when you create an account on any of our applications.
• Contact forms: Your name, email address, and any message content you submit through our contact or support channels.
• Partner applications: Business name, contact information, and relevant details submitted through our partner program.

Information Collected Automatically

When you access our Services, certain information is collected automatically, including:

• Device information: Browser type, operating system, device type, and screen resolution.
• Usage data: Pages visited, time spent on pages, referring URLs, and navigation paths.
• Log data: IP address, access times, and server logs for security and performance monitoring.

How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage waitlist registrations and notify you when access is available.
• To create and manage your user account across our applications.
• To provide, maintain, and improve our Services.
• To communicate with you about updates, new features, and relevant information about our products.
• To respond to your inquiries, support requests, and feedback.
• To detect, prevent, and address technical issues and security threats.
• To comply with legal obligations and enforce our terms.

Cookies and Tracking Technologies

We use minimal cookies and similar technologies to operate our Services:

• Essential cookies: Required for authentication, session management, and security. These cannot be disabled without impairing the core functionality of our Services.
• Analytics: We use privacy-respecting analytics to understand how visitors interact with our website. This data is aggregated and does not personally identify you.

We do not use advertising cookies or sell your data to third-party advertisers. We do not engage in cross-site tracking.

Third-Party Services

We rely on trusted third-party service providers to operate our Services. These providers have access to your information only to the extent necessary to perform their functions and are obligated to protect it:

• Supabase: Database hosting and authentication services. Data is stored securely with row-level security policies enforced.
• Vercel: Website hosting and deployment. Vercel processes requests and may collect server logs in accordance with their privacy policy.
• Stripe: Payment processing for subscriptions and billing. Stripe handles financial data directly and is PCI-DSS compliant. We do not store your full credit card information on our servers.

We encourage you to review the privacy policies of these third-party services to understand how they handle your data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Waitlist data: Retained until you are granted access, decline access, or request deletion. Inactive waitlist entries may be purged after 12 months.
• Account data: Retained for the duration of your active account. Upon account deletion, your data is removed within 30 days.
• Server logs: Retained for up to 90 days for security and performance purposes.

Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), encryption at rest, access controls, and regular security audits. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Portability: Request a machine-readable copy of your data.
• Opt-out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Services after such changes constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: